Refund policy

Return & Refund Policy

Kendra’s Luscious Treats

We want you to enjoy every bite! Please review our policy before placing your order.

Returns & Exchanges

Because our cookies and other baked goods are perishable, we do not accept returns or exchanges. Please do not send food back to us.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains incorrect items, or is missing something, please email kendraluscioustreats@gmail.com within 24 hours of pickup or delivery.

Include your name, order number, a description of the issue, and photos of the products and packaging when applicable. Please keep the packaging until we respond.

We will review the issue and arrange an appropriate replacement or a full or partial refund for the affected items. Reporting issues promptly helps us resolve them; this timeframe does not limit rights provided by applicable law.

Cancellations & Order Changes

Please request cancellations or changes at least 48 hours before your scheduled pickup, delivery, or shipping date.

Orders canceled at least 48 hours in advance are eligible for a full refund if preparation has not begun. Once preparation has started, or fewer than 48 hours remain, cancellations and changes may not be possible. Any refund will reflect work already completed and costs reasonably incurred.

Custom and large event orders may have separate cancellation terms provided before purchase.

If we must cancel your order and cannot agree on a replacement date, you will receive a full refund.

Missed Pickups & Incorrect Addresses

Please collect your order at the agreed time and confirm that your contact and delivery information is correct.

Orders prepared and made available as agreed are not eligible for a refund solely because of a missed pickup. Contact us promptly if you need to reschedule; availability and freshness may limit our options.

Additional delivery or shipping costs caused by an incorrect address supplied at checkout are the customer’s responsibility.

Shipping Concerns

Cookies may shift or develop minor cracks during shipping. Minor cosmetic changes that do not affect quality are not grounds for a refund.

For significant damage, a missing package, or a delivery delay affecting product quality, please contact us promptly so we can investigate and determine an appropriate resolution.

Taste Preferences & Storage

We do not offer refunds solely for personal taste preferences or damage caused by improper storage or handling after receipt. Please follow any storage instructions included with your order.