Shipping policy

Shipping Policy

Kendra’s Luscious Treats

We carefully package our cookies to help them arrive fresh and ready to enjoy!

Order Processing

Our cookies are baked and packaged with care. Please allow 1-3 business days for order preparation before shipment. Processing time is separate from carrier transit time.

Large orders, holidays, and busy seasons may require additional preparation time. Any known changes will be communicated before your order ships.

Shipping Availability & Rates

Shipping is available to eligible addresses shown at checkout. Shipping charges are calculated at checkout based on your order and destination.

Please confirm that your shipping address is complete and accurate before placing your order.

Shipping Schedule

Shipment timing may change because of holidays, weather, or carrier schedules.

Tracking & Delivery

When your order ships, you will receive tracking information using the contact information provided at checkout.

Carrier delivery dates are estimates and are not guaranteed unless expressly stated. If you need cookies for a specific event, please contact us before ordering so we can discuss timing.

Packaging & Product Appearance

We package our cookies carefully to help protect them during transit. Some movement, minor cracking, or changes in appearance may occur during shipping.

Once your cookies arrive, bring the package indoors promptly and keep in a cool, dry space. Cookies are good for up to 7 days on the counter. Cookies can be frozen for up to 2 weeks.

Incorrect Addresses

If you notice an address error, email us immediately at kendraluscioustreats@gmail.com. We will try to update the address before shipment, but changes cannot be guaranteed once the package is with the carrier.

Additional shipping costs resulting from an incorrect or incomplete address supplied at checkout are the customer’s responsibility.

Delayed, Missing, or Damaged Packages

If your package is delayed, missing, or arrives significantly damaged, contact us promptly at kendraluscioustreats@gmail.com.

For damaged products, please contact us within 24 hours of delivery, include your order number and photos of the cookies and packaging, and keep the packaging until we respond.

We will review the situation, work with the carrier when appropriate, and determine a suitable resolution. Please see our Return & Refund Policy for additional details. These reporting timeframes do not limit rights provided by applicable law.